When predetermined queue levels are exceeded, a text, email or alert is sent to managers using the system.
Queue management is a set of principles aimed at controlling customer flow and streamlining the queuing experience. Although usually we only take into account the effects of long queues on regular visitors, everybody - from customers to manager and top-level administration - benefits from effective queue management.įacit integrates queue management software cost-effectively with your CCTV camera network. Queue Manager software incorporates a unique methodology that enables venue operators and retailers to monitor operations, calculate the impact of queue times and to take timely action to reduce dissatisfaction. Waiting times and queue length are major factors in the retail and/or visitor experience as they affect customer satisfaction, staff productivity, sales and profit margins. Retailers and venue operators use Facit’s Queue Manager to staff busy pinch-points to reduce the risk of dissatisfied customers, and to avoid over-staffing in free-flowing areas.
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